FAQs
Q: How can I get in contact with Emporium Essential Australia™?
A: We're always here to help! You can reach out to our friendly customer support team via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.
Q: Where are the products located and shipped from?
All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales.
Q: Are your products ethically sourced?
A: Absolutely! We take pride in offering ethically sourced products. We work closely with our suppliers to ensure that our products meet high ethical standards, from fair trade practices to sustainable sourcing.
Q: What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website.
Q: How do you ensure the privacy and security of my personal information?
A: Your privacy and security are our top priorities. We implement industry-standard encryption and security measures to protect your personal information. We will never share or sell your data to third parties. For more details, please refer to our privacy policy.
Q: Do you provide free delivery?
Absolutely! All orders placed in Australia come with fast and free delivery Australia wide.
What if my order is delayed?
Sometimes orders may be delayed, if this is the case and you are wondering where your order is, please first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please feel free to contact us via the 'Contact Us' page.
Q: Can I return or exchange a product if I'm not satisfied?
A: We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please reach out to our customer support team within 14 days of receiving your item, and we'll assist you with the return or exchange process.
Q: Do you offer any warranties on your products?
A: Yes, we stand behind the quality of our products. All of our products come with a RISK-FREE 14 Day Money Back Guarantee. If you have any issues with a product, please let us know within 14 days after receiving your item/s, and we'll guide you through the warranty claim process.
Q: Do you offer discounts or promotions?
A: We love treating our customers! Keep an eye on our website and social media channels for exclusive discounts, seasonal promotions, and special offers. Join our newsletter to stay updated on the latest deals and product launches.
Q: Can I get personalized recommendations for my needs?
A: Of course! We're here to help you find the perfect product. If you're unsure about which item suits your needs best, feel free to reach out to our knowledgeable team. Provide us with some details, and we'll be more than happy to give you personalized recommendations.
Q: What currency is the store in?
All products displayed on our website are in AUD.